Contact & Support
One form for every kind of inquiry — we answer personally, normally within one business day.
Families & Support
Questions about the service, your account, billing, or your parent's daily routine — choose "Families & Support" in the form above.
Partners & Healthcare Organizations
AARP, veterans organizations, senior living communities, and healthcare payers: choose "Partners & Healthcare" — partner programs and community discounts are on the way.
Privacy & Data Requests
Complete data exports or permanent deletion requests: choose "Privacy or data request" — or manage settings in your dashboard at my.heyjordan.app.
When it's urgent
HeyJordan is not an emergency service. In a medical emergency, dial 911 immediately. If your parent is enrolled and you believe something is wrong right now, read how our alert cascade works →